Customer Success Specialist - OTC

Job Family Group:

Worker Type:

Posting Start Date:

Business Unit:

Experience Level:

Job Description:

What's the role

What you will be doing

Order Management:

• Place and amend orders, liaising with fuels & lubricants supply chain & credit service partners as required.

• Manage delivery of orders – take ownership of delivery status enquiries and troubleshooting; proactively track and update Business Partners as required

• Handle and resolve all queries from Customers.

• Schedule standard and non-standard orders

• Process Returned Product

Credit Management:

• Block Order Management – Monitor open orders, review order status and action ...