Customer success manager (smb) – emea timezone (méxico)

Position Summary

We are seeking a dynamic and customer-focused Customer Success Manager to manage and grow relationships with our SMB accounts. This role is based in Mexico and primarily supports European territory accounts. This position requires working European business hours (approximately 3:00 AM–12:00 PM Mexico City time).
The idóneo candidate will be proactive, data-driven, and skilled at both relationship management and account planning, with the ability to ensure customers derive maximum value from our solutions while identifying opportunities for account expansion and revenue growth.

Essential Functions, Duties, and Responsibilities Serve as the primary point of contact for assigned SMB accounts, ensuring a seamless customer journey. Drive customer engagement, adoption, and retention through proactive outreach and strategic touchpoints. Develop a solid understanding of each customer’s business objectives and align our solutions to their needs. Monitor customer hea...