Opportunity Description
Job Description
About the client: The Company is a leading research and advisory firm for technology and services companies. Their members are VP- and C-level service leaders at companies like Dell, IBM, Oracle, ServiceNow, and Cisco — executives navigating AI-driven transformation across customer success, professional services, managed services, support, and field operations.
About the Role: We're hiring a Member Success Manager to own a portfolio of member relationships and drive measurable business outcomes for technology service leaders. This isn't account management — it's strategic advisory relationship management. You'll build trusted, multi-threaded relationships, connect members to our research and subject matter experts, and use AI as a genuine force multiplier in how you work.
What You'll Do:
• Own a portfolio of 25–40 member accounts from onboarding through renewal and expansion
• Build multi-threaded relationships and drive gross retention and ...
About the client: The Company is a leading research and advisory firm for technology and services companies. Their members are VP- and C-level service leaders at companies like Dell, IBM, Oracle, ServiceNow, and Cisco — executives navigating AI-driven transformation across customer success, professional services, managed services, support, and field operations.
About the Role: We're hiring a Member Success Manager to own a portfolio of member relationships and drive measurable business outcomes for technology service leaders. This isn't account management — it's strategic advisory relationship management. You'll build trusted, multi-threaded relationships, connect members to our research and subject matter experts, and use AI as a genuine force multiplier in how you work.
What You'll Do:
• Own a portfolio of 25–40 member accounts from onboarding through renewal and expansion
• Build multi-threaded relationships and drive gross retention and ...
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