Customer Success Manager - Operational Focus

Join our team as a Customer Success Manager, focusing on operational management and client interactions in Whitby, Canada. Drive client satisfaction with effective problem resolution and training support.

In this position, you'll lead client meetings, facilitate training, and engage with various stakeholders for effective program management. Your expertise in data analysis and operational metrics will be essential in encouraging program enhancements and ensuring compliance with business requirements. Collaborate with internal teams to maintain client documentation while driving key performance improvements.

Key Responsibilities:
• Oversee operational reporting and monitor program metrics
• Advise clients on leveraging technology for maximum impact
• Support teams with training and documentation management
• Analyze feedback and suggest program improvements
• Handle escalations and provide operational oversight

Require...