Customer Success Manager

The Customer Success Manager is responsible for building and nurturing long-term relationships with customers in Asia to drive engagement, adoption, and satisfaction with our solutions.

About the Role

• Cultivate and sustain strong relationships with customer account stakeholders.
• Design and implement customer success plans tailored to each customer's specific goals and objectives.
• Guide new customers through the onboarding process, ensuring a smooth transition and rapid time to value (TTV).
• Analyze customer usage patterns to identify adoption barriers and develop strategies to increase product engagement.
• Collaborate with the sales team to manage renewals and identify upselling and cross‑selling opportunities.
• Act as a customer advocate, gathering feedback to inform product development and marketing strategies.
• Partner with sales, marketing, and product teams to align customer success initiatives w...