Customer Success Manager

We're Hiring | Customer Success Manager (CSM) | Pune | Hybrid

Sakon is looking for an experienced and customer-focused professional to join our team as a Customer Success Manager (CSM).

If you are passionate about customer engagement, SaaS solutions, strategic relationship management, and driving measurable business outcomes, this opportunity could be a great fit for you.

Location:

Pune, India (Hybrid)

Shift:

US Shift

Experience:

8-12 years in Customer Success / SaaS / Managed Services / Account Management

What You'll Do:

n
• Manage customer lifecycle from onboarding to adoption, retention, and growth
N
• Conduct QBRs, customer reviews, workshops, and strategic engagement meetings
N
• Build customer success plans aligned with business goals and KPIs Manage escalations and drive resolution in collaboration with internal teams
N
• Develop Go-to-Green strategies for at-r...