Customer Success Manager – Healthcare IT Solutions (Maternity Leave Replacement)

Role Description

Christie Innomed is seeking a strategic and customer-focused Customer Success Manager (CSM) to join our Healthcare IT Solutions division in Canada. This role is essential in driving long-term customer satisfaction, product adoption, and business growth across our entire solutions portfolio.

The CSM will act as a trusted advisor to clients, supporting them in the effective adoption of a broad range of products, including Christie Innomed’s Neuron suite — featuring RIS, Web Scheduling, Voice Recognition, and Business Intelligence — as well as Fujifilm’s Enterprise Imaging (EI) portfolio, including Synapse PACS, Synapse VNA, Synapse Pathology, and Synapse 3D.

Our solutions are deployed across various environments, including Neuron Sphere (private cloud), public cloud platforms (AWS, Azure, Google Cloud), and on-premises infrastructures.

Your objective will be to promote customer excellence through proactive engagement, including Qua...