Customer Success Manager - Fashion/General Retail, Hospitality

Customer Success Manager - Fashion/General Retail, Hospitality

Kingston, ON, Canada

Job Description

Posted Thursday, June 18, 2026 at 4:00 AM

Job Summary

This role is responsible for leading, managing, coordinating, and implementing daily, the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.

The key focus areas of this role are in managing:

• Managing Customer & Partner Experience & Retention.
• Managing training and performance of our Partners & cleaners.
• Overall Store Operations Mgmt. (Including quality audits, store budgets, profitability & KPI’s).
• Increasing Revenue & Profits per Store and Customer Banners.
• Support to other Area Managers as required.

Planning & Budgeting:

• Participate in the development and implementation of annual plans by customer banners with Sale...