Opportunity Description
Drive exceptional customer experiences with Genesys as a Senior Customer Success Manager. This full-time role focuses on strategic engagement with enterprise stakeholders to maximize value and strengthen relationships.
At Genesys, you'll take ownership of a portfolio of enterprise accounts and partner closely with senior executives. Your goal is to align our AI-powered solutions with customer objectives, ensuring measurable outcomes and fostering long-term partnerships. Key skills in customer success management, cloud solutions, and relationship-building are essential for driving customer retention and expansion.
Key Responsibilities:
• Manage end-to-end success of strategic enterprise accounts
• Lead executive engagements to align CX strategies
• Conduct Quarterly Business Reviews to showcase value
• Collaborate across functions to resolve customer challenges
• Monitor customer health metrics and drive improvements
Requirements:
• 6+ years in Customer Succes...
At Genesys, you'll take ownership of a portfolio of enterprise accounts and partner closely with senior executives. Your goal is to align our AI-powered solutions with customer objectives, ensuring measurable outcomes and fostering long-term partnerships. Key skills in customer success management, cloud solutions, and relationship-building are essential for driving customer retention and expansion.
Key Responsibilities:
• Manage end-to-end success of strategic enterprise accounts
• Lead executive engagements to align CX strategies
• Conduct Quarterly Business Reviews to showcase value
• Collaborate across functions to resolve customer challenges
• Monitor customer health metrics and drive improvements
Requirements:
• 6+ years in Customer Succes...
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