Opportunity Description
Join Intiveo as a Customer Success Manager in Vancouver, BC and shape lasting client relationships. Focus on retention and drive platform utilization through hybrid engagement strategies.
In this role, you will oversee the Customer Success framework while enhancing the experiences of clinics using the Intiveo platform. Your responsibilities include conducting customer satisfaction assessments and implementing upselling strategies to support client retention. Collaborate with clients to ensure smooth transitions and continuous improvement based on feedback collected.
Key Responsibilities:
• Implement and monitor the Value Exchange Model effectively
• Conduct detailed account reviews to assess performance
• Lead Customer Satisfaction Reviews for continuous improvement
• Advocate for clients through effective upsell strategies
• Manage renewals, ensuring smooth transitions and communication
Requirements:
• Over 3 years' experience in SaaS Customer Success
• D...
In this role, you will oversee the Customer Success framework while enhancing the experiences of clinics using the Intiveo platform. Your responsibilities include conducting customer satisfaction assessments and implementing upselling strategies to support client retention. Collaborate with clients to ensure smooth transitions and continuous improvement based on feedback collected.
Key Responsibilities:
• Implement and monitor the Value Exchange Model effectively
• Conduct detailed account reviews to assess performance
• Lead Customer Satisfaction Reviews for continuous improvement
• Advocate for clients through effective upsell strategies
• Manage renewals, ensuring smooth transitions and communication
Requirements:
• Over 3 years' experience in SaaS Customer Success
• D...
Interested in this opportunity? Apply now through Expertini.
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