Customer Success Director

Overview

Finastra is a global leader in financial services software, offering mission‑critical solutions across Lending, Payments and Universal Banking. This role is a Customer Success Manager for Corporate Lending, responsible for driving customer adoption, value realization, and satisfaction across Finastra’s Corporate Lending solutions.

Key Responsibilities

Customer Outcomes & Adoption

• Drive adoption and ensure customers achieve business and operational outcomes.
• Develop and maintain Customer Success Plans aligned to client goals.
• Monitor usage and proactively identify risks or gaps.
• Deliver enablement and training programs.
• Manage escalations and coordinate issue resolution.
• Act as a trusted advisor to customer stakeholders.

Retention & Renewal Readiness

• Own customer health and proactively mitigate churn risk.
• Prepare accounts for successful renewals.
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