Opportunity Description
Qualifications
- An undergraduate degree in any discipline. Recent graduates are welcome.
- 0 to 1 years of work experience, including internships. A customer-facing or SaaS internship is a plus, not a must.
- Full professional proficiency in written and spoken English.
- Strong written communication and a sharp eye for detail. You write clear, professional replies and notes.
- Organized and dependable. You manage a queue, hit your response times, and follow through on every hand-off.
- Curious and coachable. You ask good questions, take feedback well, and learn fast.
- Customer-first. You listen, stay patient, and want to help people get unstuck.
- Nice to have: Comfort with the kind of software we use day to day, such as support or ticketing tools, CS platforms, and analytics dashboards, or similar tools from elsewhere. We care more that you learn new software quickly than that you already know ours.
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