Opportunity Description
Job Summary
As part of the Customer Success team, you will be pivotal in supporting our clients post‑purchase, ensuring their success with Palo Alto Networks’ solutions. You will drive ROI and value, troubleshoot critical issues, and work with customers to solve problems and optimize their security infrastructure.
Key Responsibilities
- Trusted Advisor – Acts as the product SME, assisting customers with product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
- Product Experts Collaboration – Work together with product and engineering teams to ensure our customers and partners get the most out of our products.
- Digital First – Translate technical knowledge into articles and guides for our customers, allowing coverage to scale.
Required Qualifications
- 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR...
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