Customer Solutions Specialist

A day in a life of a Customer Solutions Specialist:

• Customer Engagement & Sales Build strong customer relationships by welcoming and engaging customers in person, over the phone, and by email. Interview customers to understand their financial and personal needs to match them with the appropriate financial, leasing, and/or service product solution. Transparently communicate lease and credit terms and conditions and educate customers on credit-building opportunities. Maximize sales of goeasy’s financial services and home goods through methods such as cross-selling.
• Account Management & Collections Manage customer accounts, including opening new accounts, updating records, processing payments, and monitoring overdue accounts. Perform administrative duties and secure all required information to fulfill customer contracts for products and services, including evaluating applicant’s financial status and ability to repay. Conduct coll...