Customer Services Representative at NAV CANADA

Enhance customer experience at NAV CANADA as a Customer Sales and Service Representative. Handle inquiries and facilitate stakeholder communication in a hybrid work environment.
NAV CANADA is seeking a Customer Sales and Service Representative, responsible for managing the 1-800 Customer and Stakeholder Services lines and email. Your role will involve coordinating responses to inquiries about financial and operational concerns, ensuring timely resolution through effective tracking and follow-up. You will also manage license agreements and assist stakeholders with platform access.
Key Responsibilities:
• Handle inquiries from domestic and international stakeholders
• Manage and resolve customer service issues promptly
• Prepare and manage license agreements for stakeholders
• Process aeronautical product sales transactions
• Represent NAV CANADA at various events
Requirements:
• Post-secondary education or equivalent experience
• Experience in stakeholder i...