Customer Service Team Lead

Job Overview:

We are looking for an experienced Customer Support Team Leader to lead and inspire our Customer Support team within a fast-paced forex and CFD trading environment. In this role, you will oversee daily support operations, ensure exceptional customer experiences, manage escalations, and drive continuous improvements across service delivery. Working closely with cross-functional teams, you will play a key role in maintaining operational excellence, supporting regulatory compliance, and developing a high-performing team.

What Will You Do:

• Lead, coach, and develop a team of Customer Support Specialists to deliver exceptional customer service.
• Oversee customer support operations across email, live chat, phone, and other communication channels.
• Monitor team performance through KPIs, SLAs, quality assurance reviews, and customer satisfaction metrics.
• Handle complex customer escalations and ensu...