Customer Service Team Lead

Company Description HelloLesson is an online education company focused on connecting learners with high-quality instructors through a flexible, technology-driven platform. The organization supports a diverse range of subjects and learning needs, offering accessible instruction to learners of different ages and backgrounds. HelloLesson emphasizes excellent learner and instructor experiences, using data and feedback to continuously improve its services. Team members work collaboratively in a remote environment, contributing to a culture of accountability, innovation, and learner success.

Role Description The Customer Service Team Lead is a full-time remote role responsible for overseeing a team of customer service representatives and ensuring exceptional support for learners and instructors. Day-to-day responsibilities include monitoring team performance, organizing schedules, handling escalated inquiries, and guiding team members ...