Customer Service Team Lead at GoodMorning.com

Take on challenging customer cases as Customer Service Team Lead at GoodMorning.com. Be the key decision-maker and mentor, providing exceptional support and enhancing team performance.

This full-time role focuses on coaching customer service associates and managing complex resolutions at GoodMorning.com. With a minimum of three years of customer service experience and one year in a leadership position, you will oversee KPIs like FCR and CSAT, while driving process improvements. Your analytical mindset will help identify recurring issues, ensuring quality service delivery.

Key Responsibilities:
• Lead and motivate customer service specialists and associates
• Manage escalations involving cancellations and returns
• Monitor queues for service quality and responsiveness
• Analyze performance metrics and implement improvements
• Collaborate with teams to resolve bottlenecks

Requirements:
• Minimum of 3 years in a cu...