Customer Service Supervisor - Toluca, MX

Customer Service Supervisor - Toluca, MX

Location: Toluca, MX

What you will do

The Customer Service Supervisor position coordinates and controls the activities of the order processing team to maintain and ensure customers are serviced promptly and properly by training and managing staff effectively. They are also responsible for meeting organizational and operational objectives.

Job Expectations

• Direct the daily operations of the shared services CSR in Toluca location.
• Plan, prioritize, and delegate work tasks to ensure the proper functioning of the team.
• Maintain high customer service levels.
• Enforce customer service policies and procedures.
• Monitor the accuracy of reporting and database information.
• Identify and implement strategies to improve quality of service, productivity, and profitability.
• Coordinate and supervise customer service projects and initiatives.
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