Customer Service Supervisor

As a Customer Service Supervisor (CSS) , you are a motivated leader who plays a key role in supporting store operations. You’ll work side‑by‑side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.

What You’ll Do:

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check‑ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.