Customer Service Specialist

Basic Function

Petro-Canada Lubricants Inc. (PCLI), an HF Sinclair company is seeking a full-time Customer Service Specialist. Reporting to the Team Lead Customer Service, the Customer Service Specialist is accountable for order management and customer service excellence and is responsible for customer communication from order to fulfillment while working with Sales and Global Supply Chain to fulfill customer orders. The Specialist is the primary point of contact for customers. The Customer Service role is progressive in nature where new employees will start learning more fundamental skills and eventually develop the more complex expertise required to offer a superior customer experience and personal development opportunities.

Job Duties

Act as the primary point of contact, providing strong service for key accounts and distributors

Receive, expedite and accurately process to completion all sales orders in SAP or iBuy to mee...