Customer Service Representative

We are seeking a detail-oriented and customer-focused Customer Service Representative (Edit Analyst) to join a fast-paced environment supporting dealer networks across Canada. This role is ideal for someone who thrives on problem-solving, accuracy, and delivering exceptional customer experiences.

You will act as a key liaison between customers, internal teams, and sales representatives, ensuring all inquiries, orders, and edits are handled efficiently and professionally.

Key Responsibilities

• Provide prompt, professional support to internal and external customers via phone and email
• Act as a liaison between customers and internal departments to resolve inquiries and issues
• Review and validate order edits for accuracy prior to release to production
• Identify and report discrepancies for correction and follow-up
• Maintain accurate records of customer interactions and transactions
• Develop strong knowledge ...