Customer Service Representative - Temporary Contract

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

SUMMARY

Responsible for processing and tracking customer orders received via phone, fax or mail. Partners with internal departments to manage customer shipments and delivery schedules. Handles all escalated customer inquiries regarding shipment tracking, shortages, overages, quality, etc. Develops documentation and maintains files in accordance with SOX compliance and departmental policies.

DUTIES AND RESPONSIBILITIES

• Accurately manages order processing in JDE, product, quantity, shipping, special instructions, etc.
• Handles complex order issues according to department guidelines.
• Develops documentation for sales orders.
• Maintains system accuracy on sales orders to reflect ...