Customer Service Representative - Service Cambridge (Three Positions)

Career Opportunities: Customer Service Representative - Service Cambridge (Three Positions) (4949)

Working within our Strategic Plan,Cambridge Connected ,and committing to our values of Integrity, Respect, Inclusiveness and Service, the successful candidate will work together to help the City of Cambridge achieve our vision: A place for people to prosper – alive with opportunity.

Job Profile

The Customer Service Representative, Service Cambridge position within the Corporate ServicesDepartment, reports to theSupervisor of Service Cambridge, and is located at City Hall. This position is responsible for the following duties:

What you will be doing

• Provides quality customer service to members of the public on behalf of all city departments and service areas via the phone in the Cambridge Contact Centre and/or the Service Cambridge Counter, as assigned.
• Greets visitors, determines nature of the visit, responds to ge...