Customer Service Representative

Description We are looking for a Customer Service Representative to join our team in Sacramento, California for a Contract position. This role is ideal for someone who enjoys helping customers, resolving concerns effectively, and delivering a positive service experience in a fast-paced office setting. The position works onsite five days per week and requires strong communication skills, sound judgment, and the ability to collaborate across teams to support customer needs effectively.

Responsibilities:
• Handle incoming customer calls with attentive listening, thoughtful questioning, and a solution-focused approach to resolve inquiries and concerns.
• Route issues to the appropriate team members when specialized support is needed, while coordinating with internal departments to address service-related matters and complaints.
• Build a strong understanding of company processes and services to provide accurate information and improve overall customer support.
• Partne...