Customer Service Representative

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

The Role

The Customer Service Representative (CSR) provides seamless, high-quality support across multiple channels, handling enquiries, complaints, and transactions accurately and efficiently. As the first point of contact, they resolve issues, elevate matters when needed, and promote relevant services. The role emphasizes compliance, data accuracy, and system use, driving customer satisfaction, loyalty, retention and contributing to overall revenue growth.

Accountabilities

• Deliver excellent customer service across face‑to‑face, phone, email, web chat and social media...