Customer Service Representative Peterborough

Become the key contact for customers at Dynacast as a Customer Service Representative in Peterborough, Ontario. Focus on order management and quality issue resolution to uphold our market reputation.
In this full-time role, you will serve as the primary point of contact for customers, addressing any unresolved issues and ensuring order compliance with company standards. Your role requires strong organizational skills, problem-solving capabilities, and an ability to communicate effectively with various functions to facilitate solutions.
Key Responsibilities:
• Serve as the single point of contact for customers
• Monitor customer orders for quantity, value, and pricing
• Elevate serious issues proactively to relevant teams
• Communicate production delays and coordinate resolutions
• Develop relationships with key customers and subcontractors
Requirements:
• Strong verbal and written communication skills
• Excellent analytical and conflict resolution abilitie...