Customer Service Representative

Key Responsibilities:

• Engage with and assist customers via phone, email, and other communication channels.
• Understand customer inquiries and provide timely, accurate responses.
• Resolve issues and escalate complex cases as needed.
• Document customer interactions and provide feedback to improve customer service strategies.
• Meet performance targets, including customer satisfaction and response time.

Qualifications:

• 2 years of customer service experience.
• Must have excellent verbal and written English communication skills.
• Ability to handle customer inquiries professionally and effectively.
• Strong problem-solving and multitasking abilities.
• Must be willing to work onsite at our Paranaque site and start as soon as possible