Customer Service Representative (On-Site)

Customer Service Representative
As a Customer Service Representative, you own the journey of every prescription from start to finish. You're the guide, the problem‐solver, and the human connection behind the process—making complex systems feel simple and stressful situations feel manageable. You help patients understand what's happening, what's next, and how to get their medication—fast.
What You'll Do
Own the success of every prescription, from initial order to refill
Support patients across phone, text, and email with clarity and empathy
Break down insurance coverage and next steps in a way that actually makes sense
Proactively reach out to resolve issues before they become problems
Collaborate with internal and external teams to keep everything moving
Guide patients through platforms and set them up for success
Turn complex systems into simple, clear solutions
De‐escalate tough situations with confidence and empathy
Show up as a true te...