Customer Service Representative

Location: Nuevo Laredo, MX, 88285

Business Unit: Level Measurement Solutions

The Customer Advocate Representative responds to requests from customers and is responsible for resolving high level complaints and initiating steps toward corrective action if required. This role may aid the customer in model selection and basic technical troubleshooting. Completes and issues simple to moderately complex quotes.

• Triage incoming department requests by categorizing and associating them to the appropriate record(s) for action.
• Attend to non-technical customer requests such as Expedites, Order Status, Cross Shipments, Missing Documentation, etc.
• Attend to customer phone calls regarding non-technical issues.
• Escalate technical issues as required.
• Professionally communicate with customers, representatives, and other partners...