Opportunity Description
Teleperformance is Urgently Hiring for Customer Service Representative | Chat Process | Mumbai, Malad
- Location: Malad, Mumbai, Maharashtra
- Job Type: Full-Time | 24/7 Rotational Shifts
- Salary: ₹28,000 In-Hand per month
Key Responsibilities:
- Handle customer queries and concerns through chat in a professional and timely manner
- Provide product/service information, troubleshoot issues, and ensure first-contact resolution
- Maintain high CSAT scores and meet defined KPIs
- Accurately log interactions and update CRM systems
- Collaborate with team leads to improve customer experience
- Adhere to process guidelines, data privacy, and compliance standards
What We Are Looking For:
- Qualification: Graduate - Mandatory
- Experience: ...
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