Customer Service Representative

Role – Call Center agent Location – Paseo de la Reforma 342 piso 20, 06600, Ciudad de Mexico (Onsite) Type: Full time 25 Position open role Note: Drug test is required for this role Key Responsibilities: Handle inbound voice calls with professionalism & empathy. Support customers with, Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned. Inform customers of account status and process maintenance requests (e.g., payments & balance transfers). Assist with escalations and ensure timely resolution. Accurately document all interactions in client systems. Requirements: 6-9 months of call center experience. Fluent in English (B2 to C1 level). Must reside within 1.5 hours of the site. Comfortable with 10-hour shifts. Strong customer service, communication, and problem-solving skills. Ability to follow client systems, policies, and compliance standard...