Customer Service Representative Ii (Xico)

Position Overview

We are seeking a dedicated Customer Service Representative II to join CEVA Air and Ocean Transverse division, based in Mexico City, Alcaldía Benito Juárez. In this role, you will play a vital part in ensuring our customers receive timely, high-quality service across multi-product logistics operations. You will act as a key liaison between customers, operations, and other internal teams, contributing to the seamless execution of international shipping processes.

Key Responsibilities

• Coordinate shipment activation procedures, ensuring all necessary steps are completed efficiently and accurately.
• Perform diligent follow‑up on pre‑alerts with origin points to anticipate and mitigate potential delays or deviations.
• Notify Operations (OPS) teams promptly upon shipment arrival to facilitate smooth transitions and on‑time deliveries.
• Review and verify quotations and charges at origin and destination to maintain fi...