Customer Service Representative – German Speaker

 Job Description

As a Customer Service Representative, you will support customers with appointment scheduling, rescheduling, and cancellation related to installation services.

Detailed Duties and Responsibilities

• Provide first-level troubleshooting support for smoke detectors (no technical background required).
• Deliver high-quality customer service without any sales or outbound activities.
• Handle inbound customer inquiries primarily via telephone support, ensuring a professional and service-oriented customer experience.
• Support customers with appointment scheduling, rescheduling, and cancellation related to installation services.
• Assist customers with billing inquiries, explain invoice items, and guide users through customer portal topics.
• Manage written customer requests during available service time to maintain efficient case handling.
• Coordinate meter reading...