Customer Service Representative

Description We are looking for a Customer Service Representative to join an on-site team in Buffalo, New York in a contract-to-permanent position. This role is well suited for someone who enjoys helping customers, staying organized, and handling a mix of communication, order support, and administrative tasks in a fast-paced setting. The ideal candidate brings strong attention to detail, confidence working in Microsoft Office, and the ability to respond thoughtfully to customer needs while keeping information accurate and up to date.

Responsibilities:
• Respond to incoming customer inquiries by phone and email, providing timely and effective support for a range of service-related needs.
• Enter and update customer orders, account details, and related records with a high level of accuracy and consistency.
• Manage outbound follow-up communication to confirm details, resolve open items, and maintain strong customer relationships.
• Coordinate with internal team member...