Opportunity Description
Interested in joining a dynamic and growing 3PL where lots of exciting and rewarding challenges await? Then come be a part of our Operations Team at a technology warehouse in Brampton. We are looking for an experienced Customer Service Representative , to oversee, plan and monitor the performance of team members. In this position you will work collaboratively across the different departments and with all members of the management team to help develop a successful operation. If you thrive in a high pressure and fast paced environment with supervisory experience then this is the job for you! Salary: $65,000K
About The Role
This role involves overseeing daily customer service operations, ensuring strict SLA compliance, reporting on KPI’s, managing carrier relationships, and contributing to customer and carrier projects.
How you will contribute
- Owning, logging & ensuring all daily customer services contacts & queries received via telep...
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