Customer Service Representative Bilingual Role

Join the WSIB team as a Bilingual Customer Service Representative, catering to both French and English inquiries. This part-time role focuses on ensuring an exceptional customer experience while addressing various service inquiries.
This temporary role at WSIB will last up to six months, demanding individuals proficient in both French and English. You'll handle inquiries related to claims and healthcare benefits, providing accurate information and supportive responses. Collaborating with internal partners will be key, especially for complex issues, while enhancing your customer service skills and knowledge.
Key Responsibilities:
• Manage workplace inquiries from various sources
• Ensure effective first-contact resolutions or escalate as needed
• Write responses for online inquiries and support
• Gather claim details for assisting partners
• Utilize WSIB systems to update customer profiles and data
Requirements:
• Completed high school education with specializ...