Customer Service Representative (B2B)

We’re looking for a Client Account Representative to join our Retirement Operations team at MBPS. In this role, you will play a crucial role in delivering exceptional service and building strong relationships with Manulife John Hancock clients, brokers, third-party administrators, and plan participants.

Position Responsibilities:

• Manages a full block of clients
• Deliver professional and trusted service to Manulife John Hancock clients, brokers, third party administrators and plan participants as required.
• Build solid relationships both internally (including the field sales team) and externally to foster customer satisfaction and loyalty.
• Provide high-quality service to a block of clients by responding effectively to questions, issues and problems.
• Meet service quality and productivity standards to ensure a positive client experience and maximize service levels.
• Resolve or ne...