Customer Service Representative

Position Summary

Works within a team-based approach to be the single point of contact to Chomerics’ entire customer base. Provides support for a variety of customer needs within multiple industrial markets. As a team, work to continually improve the speed and quality of our responses to drive the Customer Experience. Work closely with Sales Managers and the internal organization to ensure prompt and efficient issue resolution. Interprets and communicates customer requests, monitors performance and delivery, and advocates for customer needs.

Responsibilities

• Takes ownership of individual customer requests and drives them to completion.
• Process purchase orders and quote requests while following the detailed contract review process to ensure requirements are flowing down to operational departments and executed according to customer’s expectations. Clarifies any questions with customer prior to order booking.
• Monitor and manage cu...