Customer Service / Operations Manager

Description
benefits:

+ medical

+ dental

+ vision

+ 401k

+ paid time off



Responsibilities

+ Oversee day-to-day customer service operations and ensure high-quality support delivery

+ Manage, coach, and develop a team of customer service representatives

+ Implement and improve processes to enhance efficiency and customer experience

+ Monitor KPIs, analyze performance metrics, and drive continuous improvement

+ Collaborate cross-functionally with sales, logistics, and finance teams

+ Resolve escalated customer issues in a timely manner

+ Ensure compliance with company policies and operational procedures

Requirements
MUST have EDI experience.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and perman...