Customer Service Officer at Manulife Financial

Enhance customer relations as a Customer Service Officer with Manulife. This role entails managing inquiries related to the Mandatory Provident Fund (MPF) scheme while ensuring compliance and timely follow-up.
We seek a committed officer for our customer service team for a 12-month term. Ideal candidates are detail-oriented professionals who can manage various tasks in a fast-paced environment. You'll work closely with internal teams to drive continuous improvements in customer service.
Key Responsibilities:
• Handle employer and member inquiries across communication platforms
• Deliver accurate and timely information regarding MPF schemes
• Follow up on cases to meet service-level targets
• Assist in developing educational materials for customers
• Maintain precise documentation of all customer interactions
Requirements:
• Diploma or degree in business, finance, or related fields
• 3-4 years of relevant customer service experience
• Bilingual in Englis...