Opportunity Description
GCC is looking for Customer Service Manager who want to take the next step in their career to join our 100% employee owned company. The Customer Service Manager ensures that the needs of customers are being satisfied. The goal is to provide excellent customer service and to promote this idea throughout the organization.
The Customer Service Manager leads a team consisting of Lead Customer Service Representative, Customer Service Representative, Customer Service Technical Support, Returns Coordinator, Literature Room Coordinator, and Receptionist(s).
Specific responsibilities include:
+ Manage the Customer Service department personnel as listed above, to include:
+ Manage workloads and task assignments.
+ Coordinate backup activities for absent employees.
+ Train staff to deliver a high standard of customer service.
+ Evaluate employee performance, including annual reviews.
+ Maintain departmental vacati...
The Customer Service Manager leads a team consisting of Lead Customer Service Representative, Customer Service Representative, Customer Service Technical Support, Returns Coordinator, Literature Room Coordinator, and Receptionist(s).
Specific responsibilities include:
+ Manage the Customer Service department personnel as listed above, to include:
+ Manage workloads and task assignments.
+ Coordinate backup activities for absent employees.
+ Train staff to deliver a high standard of customer service.
+ Evaluate employee performance, including annual reviews.
+ Maintain departmental vacati...
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