Customer Service Manager - Retail / Wholesale

Position Overview

Mimi Imports is seeking a Customer Service Manager to lead and elevate customer experience across wholesale and e‑commerce channels. This role manages daily operations, develops team performance, and ensures timely, professional support for retail partners and direct‑to‑consumer customers.

Job Description

• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Determine merchandise and services to be sold
• Implement price and credits policies
• Develop and implement marketing strategies
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Supervise office
• Oversee day‑to‑day customer service operations across B2B (wholesale) and B2C (e‑commerce) channels
• Lead, coach and develop the customer service and office team to ensure high ...