Opportunity Description
Elevate customer care as a Customer Service Team Lead at AlgaeCal. Drive success by empowering your team to provide heartfelt service and transform customer experiences.
AlgaeCal seeks a dedicated Customer Service Team Lead to foster a compassionate team atmosphere. With at least 5 years in customer service and over 2 years in management, you will leverage your CRM expertise and enhance service outcomes. You’ll guide your team in coaching and developing skills that boost CSAT and sales functionality.
Key Responsibilities:
• Lead and inspire a caring customer service team
• Implement strategies to improve service quality
• Train team members in customer service and sales
• Identify growth opportunities for team performance
• Attract and retain top talent to drive success
Requirements:
• 5+ years in customer service environments
• 2+ years in customer service management
• Strong knowledge of CRM tools ...
AlgaeCal seeks a dedicated Customer Service Team Lead to foster a compassionate team atmosphere. With at least 5 years in customer service and over 2 years in management, you will leverage your CRM expertise and enhance service outcomes. You’ll guide your team in coaching and developing skills that boost CSAT and sales functionality.
Key Responsibilities:
• Lead and inspire a caring customer service team
• Implement strategies to improve service quality
• Train team members in customer service and sales
• Identify growth opportunities for team performance
• Attract and retain top talent to drive success
Requirements:
• 5+ years in customer service environments
• 2+ years in customer service management
• Strong knowledge of CRM tools ...
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