Customer Service Generalist Role at ATS

Join ATS Life Sciences in Cambridge, ON as a Customer Service Generalist. Be the backbone of customer interaction, overseeing orders and service coordination effectively.

In this vital role, you will be the go-to contact for all SuperTrak CONVEYANCE customer inquiries. Your responsibilities will include managing order entries, ensuring timely communications, and coordinating logistics for service visits. You'll also contribute to performance metrics by tracking customer satisfaction and resolving issues promptly, thus supporting the overall productivity of automated solutions.

Key Responsibilities:
• Act as central contact for order creation and updates
• Coordinate service and installation schedules for customers
• Develop necessary documentation for shipments
• Monitor inventory and manage demo system logistics
• Report on key performance indicators and customer satisfaction

Requirements:
• Post-secondary dipl...