Opportunity Description
Join iA as a Senior Customer Service Representative in Montreal, Quebec, and help enhance client confidence through superior service. This hybrid role focuses on resolving complex cases efficiently and effectively.
As a Senior Customer Service Representative, you’ll guide a team, empowering them with the knowledge to enhance client interactions. Staying updated on policies, you will encourage first-contact resolutions and foster a culture of continuous learning. Immerse yourself in an environment dedicated to collaboration and collective success.
Key Responsibilities:
• Act as a resource for customer service inquiries
• Facilitate first call resolutions for clients and advisors
• Maintain up-to-date departmental information
• Support team training during peak periods
• Champion change initiatives within the team
Requirements:
• Proven experience in individual insurance or customer service
• Ability to efficiently manage priorities
• Proficient in Englis...
As a Senior Customer Service Representative, you’ll guide a team, empowering them with the knowledge to enhance client interactions. Staying updated on policies, you will encourage first-contact resolutions and foster a culture of continuous learning. Immerse yourself in an environment dedicated to collaboration and collective success.
Key Responsibilities:
• Act as a resource for customer service inquiries
• Facilitate first call resolutions for clients and advisors
• Maintain up-to-date departmental information
• Support team training during peak periods
• Champion change initiatives within the team
Requirements:
• Proven experience in individual insurance or customer service
• Ability to efficiently manage priorities
• Proficient in Englis...
Interested in this opportunity? Apply now through Expertini.
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