Customer Service Director - Strategy, Ops & Growth

Ultimate.ai is seeking a Customer Service Manager in Manila. The ideal candidate will lead customer service operations and strategy, ensuring key performance indicators (KPIs) are achieved while driving customer satisfaction and loyalty.

Applicants should possess 8-10 years of experience in customer service or contact center operations, with a strong emphasis on leadership and performance management. This role offers opportunities for significant impact in enhancing service quality and developing a skilled customer service team.