Customer Service Case Manager

**Description**
Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a **Customer Service Case Manager** working **onsite** in **Melbourne, Florida** , you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.
**What You’ll Be Doing**
As a **Customer Service Case Manager** , you'll play a key role in creating exceptional customer experiences and building lasting relationships with customers and prospective buyers on behalf of a globally recognized leader in automotive products and services. By actively listening, understanding each customer's unique needs, preferences, and concerns, you'll provide personalized support, expert guidance, and timely solutions that inspire confidence and loyalty. You'll be empowered to make customer-focused decisions, leverage a variety of satisfaction and resolut...