Customer Service (Bordo Blanco)

Job Summary

The main objective of the Account Coordinator is to provide customer support to a set list of customer accounts. The AC has three main focus areas: 1) maintenance and understanding of customer demands 2) managing customer shipments and 3) managing communication around areas that impact demand and/or shipments. Specific duties include:

• Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies
• Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally
• Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers
• Working with Production, Shipping, Materials and other departments to respond to customer inquiries or ...