Opportunity Description
About Fourvenues Fourvenues is a tech platform born within the entertainment industry, designed to meet the real needs of venues. It offers online ticket sales, guest list management, VIP reservations, a fully integrated POS system for bar and box office, real‑time capacity tracking, and a built‑in CRM that links every touchpoint—from ticket purchase to bar spend—to provide cross‑referenced data for smarter decision making.
Responsibilities Manage and resolve B2C user issues in an agile, professional, and empathetic manner.
Handle queries related to tickets, bookings, access, payments, refunds, and other platform services.
Accurately record and document each issue to ensure traceability and continuity between shifts.
Escalate complex issues to the relevant teams: B2B Support, Product, Engineering, Operations, or Finance.
Write clear and effective responses adapted to each user and situation.
Respond to reviews on Google Reviews and Trustpilot to improve cu...
Responsibilities Manage and resolve B2C user issues in an agile, professional, and empathetic manner.
Handle queries related to tickets, bookings, access, payments, refunds, and other platform services.
Accurately record and document each issue to ensure traceability and continuity between shifts.
Escalate complex issues to the relevant teams: B2B Support, Product, Engineering, Operations, or Finance.
Write clear and effective responses adapted to each user and situation.
Respond to reviews on Google Reviews and Trustpilot to improve cu...
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